Issue: If multiple Exchange accounts are used in Outlook, a list of different
usernames are shown in the Microsoft Office Outlook Credentials drop down menu.
Method:
- Click start/run
- Type: control keymgr.dll
- Press ENTER
- You’ll be presented with a gui with the list of stored user names and passwords.
- To delete a set of credentials, click the item and click [Remove]
- To change a set of credentials, click the item and click [Properties]
- To add a set of credentials (this is what we want to do so they show on the pull down), click [Add]
- For the server prompt, enter the full name (in the format of servername.domain.local)
- Enter the user name using the domain format: mydomainmyuser
- Enter the password, if you want, but Outlook will continue to prompt for
it and ignore your entry here. - Click [OK]
- Click [Close]
- If Outlooks is running, exit it and restart it
When you are prompted to “Connect to”, you should see the user on the pull down list!